Refund policy
RETURNS
Returns and Refunds are not accepted.
Velvet Co. products are intimate adult toys and we do not accept any product returns.
Any product with manufacturer defect may be repaired or replaced within 90 days from date of purchase. Customer must ship to and from manufacturer. If you need to make a warranty claim, please send us an email at help@velvet-brands.com and send your item to: Velvet Brands 68 Jay Street, Ste. 310, Brooklyn, NY 11201
EXCHANGES
We only replace items if they are defective or damaged within the first 90 days from date of purchase. If you need to exchange it for the same item, send us an email at help@velvet-brands.com and send your item to: Velvet Brands 68 Jay Street, Ste. 310, Brooklyn, NY 11201
SHIPPING
To return your product, you should mail your product to:
Velvet Brands 68 Jay Street, Ste. 310, Brooklyn, NY 11201
You will be responsible for paying your own shipping costs for returning any item, please include return post as well for any warranty. Warranty repair and replacement is typically 7 days turn around, and will not exceed 14 days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All products shall ship United States Postal Service, USPS, priority mail or priority express. Each shipment will have a tracking number and must be signed to evidence receipt.
Effective 9-03-2023
Returns and Refunds are not accepted.
Velvet Co. products are intimate adult toys and we do not accept any product returns.
Any product with manufacturer defect may be repaired or replaced within 90 days from date of purchase. Customer must ship to and from manufacturer. If you need to make a warranty claim, please send us an email at help@velvet-brands.com and send your item to: Velvet Brands 68 Jay Street, Ste. 310, Brooklyn, NY 11201
EXCHANGES
We only replace items if they are defective or damaged within the first 90 days from date of purchase. If you need to exchange it for the same item, send us an email at help@velvet-brands.com and send your item to: Velvet Brands 68 Jay Street, Ste. 310, Brooklyn, NY 11201
SHIPPING
To return your product, you should mail your product to:
Velvet Brands 68 Jay Street, Ste. 310, Brooklyn, NY 11201
You will be responsible for paying your own shipping costs for returning any item, please include return post as well for any warranty. Warranty repair and replacement is typically 7 days turn around, and will not exceed 14 days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All products shall ship United States Postal Service, USPS, priority mail or priority express. Each shipment will have a tracking number and must be signed to evidence receipt.
Effective 9-03-2023